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Standard operating procedures include verification of the alarm with proper identification, police or fire dispatch as needed, notification to the contact list and follow-up with the authorities.

Communicator Test (Timer Test)

The system sends a communicator test on a daily, weekly or monthly basis to ensure the system is operable. These tests log to the account history and can be monitored with a schedule. If the system fails to send a communicator test, you are notified.

Open/Close (O/C)

Each manufacturer has similar software that will allow end users and D E A’S CONTRACT UL CENTRAL STATION the ability to dial a site to:  Commercial systems report arming (closing) and disarming (opening) and log to the account history.

Log only O/C signals log to the account history without any schedule or operator intervention. Reports can be mailed on a weekly or monthly basis or accessed and printed from E-Access.

Supervised – O/C signals report based on a predetermined schedule. In the event an opening or closing is missed, we notify the contact list. Burglary and trouble conditions are also included with this service. 

Elevator Phones

We provide a dedicated 800 number for each elevator and respond to emergencies with fire rescue as well as building maintenance.


Temperature alert, low and high water levels and chlorine gas are a few examples of conditions that can be monitored on a standard account.
View live video on demand
Store video Control pan tilt zoom (PTZ) cameras View live video upon alarm activation View pre & post alarm video Applications Automobile Dealerships Banks
Convenience Stores Electric Power Generation Plants Fast Food / Retail Financial Institutions Water Treatment Plants Remote Sight Remote Video gives D E A’S CONTRACT UL CENTRAL STATION the ability to see customer sites. With sight comes valuable, detailed information that helps us verify situations and determine appropriate actions.

Remote Watchman

Using remote video and two-way audio, DEA’s contract UL Central Station proactively dials into a customer’s site to provide guard tours. We can view, record, and relay information 24 hours a day and be in more than one place at a time.

Remote Control
Control is one of the greatest benefits of remote video. With instantaneous information directly from the site, owners and managers have the opportunity to react quickly and control potentially uncontrollable situations.

Life safety is the basis for fire monitoring; therefore, D E A’S CONTRACT UL CENTRAL STATION dedicates receivers for this purpose only. U.L. requires two phone lines per receiver card and limits the number of accounts on these lines.

D E A’S CONTRACT UL CENTRAL STATION also strictly follows National Fire Protection Association (NFPA) 72 codes with one dealer services rep focused on these requirements and associated notifications. We continue this focus in the monitoring center by segregating NFPA accounts into a separate location. Only Level II operators, who have had specialized training, respond to NFPA fire signals. 

U.L. 827 – Fire Dispatch Notification  U.L. 827 Standards for Safety for Central-Station Alarm Services These requirements apply to: Central Stations providing watchman, fire-alarm, and supervisory services as described in the National Fire Alarm Code, NFPA 72.

Cellular Backup
In the event of a phone line cut, send signals via a cellular backup transmitter. Services range from basic residential to supervised NFPA burglary and NFPA fire.

Long Range Radio Signals are transmitted over a private radio network. Services range from basic to supervised with communicator tests. and Telguard are separate accounts with additional charges.

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